Truckware Text and SMS Policy
Truckware is designed to give carriers and brokers hours of their lives back by automating the capture of daily job ticket images, and streamlining the process of turning them into billable tickets. We do this by providing our customers with their own unique phone number to which their drivers can text their ticket images. The carriers and brokers can then process those images to create tickets in our application.
The Carrier provides their assigned text number to their drivers and instructs them to text "Truckware" to that number.
That will opt them in to our replies when they send ticket images. Of course they can opt out at this time or any time in the future.
If the Driver doesn't do this, when they send their first ticket image, they will receive the notification, but also a message with the opt-out language. They can reply STOP or START at anytime.
Subsequent images sent will result in just the notification.
By default, Truckware replies to the driver to let them know we have received their image(s).
We support the standard HELP, STOP, and START commands, so that drivers can control whether or not they want to receive our replies. They can opt out at anytime.
Regardless of whether the driver is subscribed to our replies, they can send their ticket images, and we will receive and process them.
A2P 10DLC Messaging Compliance
A2P 10DLC refers to the use of long phone numbers for Application-to-Person (A2P) messaging, including SMS and MMS, for business communications. We may engage in A2P messaging for various purposes, including but not limited to customer support and service notifications, and transactional communications.
User Consent: Before sending A2P 10DLC messages to users, we ensure that we have obtained proper consent. Users have the option to opt in or opt out of receiving these messages at any time. Consent may be obtained through various methods, including but not limited to website forms, mobile app preferences, and other opt-in mechanisms.
Message Content: All A2P 10DLC messages we send comply with CTIA guidelines and applicable regulations. Our messages are clear, transparent, and relevant to the user’s relationship with our business. If you have concerns about the content of our messages or wish to unsubscribe, please follow the instructions provided in the messages.